Responsible Gaming at tkbd1

Gaming Should Always Be Fun

At tkbd1, we believe that gambling is a form of entertainment — not a way to earn a living or solve financial problems. We actively encourage all our Bangladeshi members to approach their gaming sessions with a clear budget, a set time limit, and a positive mindset. When gaming stops being enjoyable, it is time to take a break.

Our responsible gaming framework at tkbd1 is built around a set of practical tools and clear guidelines designed to help you stay in control at all times. Whether you are placing cricket bets on the BPL, spinning slots, or enjoying live casino tables, the same principles apply: play within your means, know when to stop, and never chase losses.

21+ Age Restriction — No Exceptions

We use industry-standard verification procedures during the registration process. You may be asked to submit a copy of your National ID card, passport, or any other government-issued document to confirm your date of birth. Failure to provide valid documentation will result in account suspension.

If you are a parent or guardian and suspect that a minor in your household has accessed tkbd1, please contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay.

Self-Exclusion and Account Controls

tkbd1 provides a range of account control tools that you can activate at any time through your account settings or by contacting support. These tools are designed to help you take a step back if you feel your gaming habits are becoming difficult to manage.

Short-Term Time-Out

A time-out period lets you pause all gaming activity on your tkbd1 account for a defined period — 24 hours, 7 days, or 30 days. During a time-out, your account remains open but you cannot place any bets or access games. You can request a time-out at any time, and it takes effect immediately.

Long-Term Self-Exclusion

If you feel you need a longer break, our self-exclusion tool allows you to close your account for 6 months, 1 year, or permanently. Once a self-exclusion is in place, it cannot be reversed before the chosen period expires. We will also make every reasonable effort to ensure that you do not receive any promotional communications during your exclusion period.

How to Activate Self-Exclusion

To activate any account control tool, log in to your tkbd1 account, navigate to the Responsible Gaming section in your account settings, and select the option that best suits your needs. Alternatively, email our support team at [email protected] with the subject line 'Self-Exclusion Request' and we will process it within one business day.

Recognising Signs of Problem Gambling

Problem gambling can affect anyone, regardless of their background or experience level. Being aware of the warning signs is the first step toward addressing the issue. If you recognise any of the following in yourself or someone you know, we strongly encourage you to seek help.

• ● Spending more money on gambling than you originally planned or can afford
• ● Chasing losses by placing increasingly larger bets to win back money
• ● Neglecting work, family responsibilities, or personal health because of gambling
• ● Feeling restless, irritable, or anxious when trying to reduce or stop gambling
• ● Borrowing money or selling possessions to fund gambling sessions
• ● Lying to friends or family members about the amount of time or money spent gambling

If you identify with two or more of the signs above, we recommend taking immediate advantage of our self-exclusion and time-out tools, and reaching out to our support team. You are not alone, and help is always available.

Setting Deposit and Wagering Limits

One of the most effective ways to maintain control over your gaming activity is to set clear financial limits before you start playing. tkbd1 allows you to define deposit limits that suit your personal budget, helping you avoid spending more than you are comfortable with.

You can set the following types of limits directly from your account settings:

• Daily deposit limit — caps the total amount you can deposit in a single calendar day
• Weekly deposit limit — caps the total amount you can deposit in a rolling 7-day period
• Monthly deposit limit — caps the total amount you can deposit in a rolling 30-day period

Reducing your deposit limit takes effect immediately. Increasing a limit, however, requires a 24-hour cooling-off period before the change comes into force — this prevents impulsive decisions made during a session from having immediate consequences.

Reality Checks and Session Reminders

It is easy to lose track of time during an engaging gaming session. tkbd1's reality check feature sends you periodic notifications reminding you how long you have been playing and how much you have wagered during the current session. These reminders appear at intervals you choose — every 30 minutes, 60 minutes, or 90 minutes — giving you the opportunity to pause and reflect before continuing.

At tkbd1, we view these tools not as restrictions but as friendly nudges that reinforce healthy gaming habits. Players in Dhaka, Chittagong, Sylhet, and across Bangladesh have found these features genuinely useful for keeping their entertainment budgets on track throughout the week.

Protecting Minors from Online Gambling

tkbd1 takes the protection of children and young people extremely seriously. We strongly recommend that adults who share a device with minors use reputable parental control software to block access to gambling websites. Free tools such as Net Nanny, Qustodio, and Bark are effective options for families across Bangladesh.

Please ensure that you log out of your tkbd1 account whenever you finish a session, especially if you are using a shared mobile phone or tablet. Never share your account credentials with anyone, including family members, as this could expose minors to gambling content.

Getting Help and Support

If you feel that gambling is causing harm to you or your family, you do not need to face it alone. The tkbd1 support team is available around the clock to help you access our responsible gaming tools, process a self-exclusion request, or simply talk through your concerns. We treat every request with complete confidentiality and without judgment. Reaching out is always the right decision.

Responsible Gaming — Common Questions