Privacy Policy

At tkbd1, your privacy is not a formality — it is a commitment we take seriously. This Privacy Policy describes the types of personal information we collect from players and visitors to the tkbd1 platform, explains how that information is used, and outlines the steps we take to keep it secure. By accessing or using tkbd1, you confirm that you have read and understood this policy.

This policy applies to all users of tkbd1 who are residents of Bangladesh or any jurisdiction where the platform is accessible. We encourage you to review this document periodically, as it may be updated to reflect changes in our practices or applicable regulations. Continued use of tkbd1 after any revision constitutes acceptance of the updated policy.

1. Information We Collect

When you register or interact with tkbd1, we may collect the following categories of personal information. Collection is limited to what is reasonably necessary for the purposes described in this policy.

• Identity information: full name, date of birth, and username chosen during registration.
• Contact information: email address and mobile phone number linked to your account.
• Financial information: transaction history, deposit and withdrawal records associated with payment methods such as bKash, Nagad, Rocket, and Upay.
• Technical information: IP address, device type, operating system, browser type, and session logs collected automatically when you use the platform.
• Verification documents: copies of government-issued identification or utility bills submitted during the Know Your Customer (KYC) verification process.

We do not knowingly collect sensitive personal data such as biometric data, health records, or religious affiliation beyond what is strictly required for identity verification.

2. How We Use Your Information

Personal information collected by tkbd1 is used strictly for the following purposes. We do not use your data for any purpose incompatible with those listed below without first obtaining your explicit consent.

• Account creation, verification, and management, including identity checks required under responsible gaming guidelines.
• Processing deposits, withdrawals, and resolving payment disputes related to bKash, Nagad, Rocket, and other supported methods.
• Providing customer support and responding to enquiries sent to our support email.
• Delivering personalised promotions, bonus offers, and platform updates where you have opted in to receive them.
• Detecting, investigating, and preventing fraudulent activity, money laundering, and other unlawful conduct.
• Improving and analysing platform performance, game selection, and overall user experience through aggregated, anonymised data.

3. Cookies and Tracking Technologies

tkbd1 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and improve your browsing experience. The table below summarises the main cookie categories we use.

You can manage or disable cookies through your browser settings at any time. Please be aware that disabling essential cookies may affect the functionality of the tkbd1 platform, including your ability to log in and manage your account.

4. Sharing Your Information

tkbd1 does not sell, rent, or lease your personal information to third parties. We may share data with selected service providers or partners only in the limited circumstances described below, and always subject to strict confidentiality obligations.

Payment Processors

Transaction data is shared with payment processors — such as bKash, Nagad, Rocket, and Upay — solely for the purpose of completing your deposits and withdrawals. These providers handle your financial data under their own security frameworks.

Legal and Regulatory Requirements

We may disclose personal information if required to do so by law, court order, or in response to a valid request from a government authority. Any such disclosure will be limited to the minimum information necessary.

Business Transfers

In the event of a merger, acquisition, or transfer of tkbd1 assets, your personal data may be transferred to the successor entity. You will be notified of any such change, and your data will remain subject to equivalent privacy protections.

5. Data Security

tkbd1 employs a layered security approach to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our technical measures include SSL/TLS encryption for all data in transit, firewall protection, intrusion detection systems, and regular security audits conducted by qualified personnel.

While we apply industry-standard safeguards, no method of transmission over the internet or electronic storage is completely immune to risk. In the event of a data breach that materially affects your personal information, we are committed to notifying affected users in a timely manner and taking immediate remedial action.

6. Data Retention

We retain your personal information for as long as your tkbd1 account remains active or as required to fulfil the purposes outlined in this policy. Financial transaction records may be retained for a longer period where required by applicable laws or for dispute resolution purposes. When data is no longer needed, we securely delete or anonymise it in accordance with our internal data governance procedures. If you close your account, we will erase or anonymise your personal data within a reasonable timeframe, except where retention is legally mandated.

7. Your Rights

As a registered user of tkbd1, you have specific rights concerning your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to verified requests within a reasonable period.

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: ask us to correct any inaccurate or incomplete personal data.
• Right to erasure: request deletion of your personal data, subject to legal retention requirements.
• Right to restrict processing: ask us to suspend use of your data in certain circumstances.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

Please note that exercising certain rights may affect your ability to use specific features of the tkbd1 platform. For example, deleting core account data will result in account closure. We will always explain any such impact before actioning your request.

8. Payment and Financial Data

All financial transactions on tkbd1 are processed through trusted payment intermediaries. We do not store full payment account credentials, card numbers, or mobile banking PINs on our servers. When you initiate a deposit or withdrawal using bKash, Nagad, Rocket, or Upay, you are interacting directly with those providers' secure interfaces.

Transaction identifiers and amounts are retained in our records to support account management, dispute resolution, and compliance with financial record-keeping obligations. These records are accessible only to authorised tkbd1 personnel.

9. Minors and Age Restriction

tkbd1 is strictly an adult platform. Players must be 21 years or older to register and participate. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal information has been submitted by a minor, we will promptly delete that data and close the associated account. If you believe a minor has accessed the platform, please contact us immediately at [email protected].

10. Third-Party Links and Services

The tkbd1 platform may reference or display content from third-party providers such as game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt). These providers operate independently and under their own privacy policies. tkbd1 is not responsible for the privacy practices of these third parties. We encourage you to review their respective policies before engaging with third-party game content.

11. Changes to This Privacy Policy

tkbd1 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will post the revised policy on this page with an updated effective date and, where appropriate, notify registered users via their registered email address.

Your continued use of the tkbd1 platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. If you disagree with any changes, you should discontinue use of the platform and may request account closure by contacting our support team.

12. Contact and Data Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tkbd1 handles your personal data, please reach out to our support team. We are committed to addressing your enquiries promptly and transparently.

Email: [email protected]